Choosing the Right Communications Layer for Your Practice

Veloce Communications is the messaging and communication infrastructure that powers multiple features inside the Veloce platform. To support different practice needs, Veloce offers two tiers: Communications Essentials and Communications Full Suite.

Both tiers provide messaging capabilities, but they are designed for different levels of usage. Essentials powers Smart Payments and other system-driven features, while Full Suite unlocks all patient communication, automation, and marketing capabilities.

Communications Essentials

Lightweight messaging infrastructure to support Veloce features.

Communications Essentials provides the core messaging capabilities required for Smart Payments and any other limited communication features that Veloce releases in the future. It is ideal for practices that need system-level messaging but do not require full marketing or automation tools.

Essentials Includes:

• SMS delivery for system-generated messages

• Basic email delivery for system-generated messages

• SMS payment request links

• Email payment request links

• Payment reminders

• Required backend messaging infrastructure for Smart Payments

• Basic notification routing

• Future “limited-scope” Veloce features that use messaging but not full campaigns and automations

• Reliable communication channel linking Veloce → Innate and Veloce → patient

Essentials Does Not Include:

• Automated marketing campaigns

• Appointment reminders or confirmations

• Missed-call text back

• Reviews and reputation management

• Newsletters or bulk texting

• Two-way texting inbox

• Chat widgets

• Advanced automations or workflows

• Analytics or reporting on messaging performance

• Any non-essential communication tools not tied to a specific Veloce feature

Essentials Is Ideal For:

• Practices using Smart Payments only

• Practices using other limited Veloce add-ons that require messaging

• Users who do not want or need full communication/marketing capabilities

• Practices wanting the lowest-cost communications tier

Communications Full Suite

Complete patient communication, engagement, and automation platform.

The Full Suite includes everything in Essentials plus the entire Veloce communication/marketing ecosystem. This is the version used by clinics that want full patient engagement tools.

Full Suite Includes Everything in Essentials, Plus:

• Two-way texting with patients

• Automated campaigns and workflows

• Appointment reminders and confirmations

• Broadcast messaging and newsletters

• Chat widgets and website messaging

• Review requests and reputation management

• Drip sequences

• Lead follow-up automations

• Smart missed-call handling

• Intake forms (if enabled)

• Full analytics and communication reporting

Full Suite Is Ideal For:

• Practices wanting automated patient engagement

• Clinics needing reminders, reviews, and retention tools

• Practices that want integrated communication + payments

• Offices growing or running marketing/communication programs

Which Version Do I Need?

Summary

• Essentials = Core messaging infrastructure for Smart Payments + any future limited communication tools.

• Full Suite = Complete communication, automation, and marketing platform.

Both tiers ensure secure and reliable communication delivery — the difference is how much communication functionality your practice needs.

Ready to Learn More?

Explore Veloce Communications options here:

https://www.velocesolutions.net/communications-websites-seo