Cancel 911 Feature

In this video, we cover how to setup and use the Innate Cancel 911 feature with Veloce communications.

1. Veloce:

   • Access the conversations tab on the left menu and then click Snippets at the top menu.
   • Find these snippets to edit: *Only if language is enabled
     • Appointment: 911 Cancel - Text
     • Appointment: 911 Cancel - Email
     • Cita: 911 Cancelar - Texto *
     • Cita: 911 Cancelar - Correo electrónico *
       
   • To edit the snippet, click the 3 dots to the right side and hit edit.
   • Ensure to hit save button to save the changes for each snippet
   • Note: I make a copy of the original snippet in notepad and restore it after the custom messages have sent out
2. Innate:
   • Navigate to scheduling and select the PROVIDERS AND DATES you want to cancel.
   • Press the PROCESS 911 CANCEL button at the top

3. Veloce:

   • Go back in and you should see your messages were sent in conversations.  
   • Once all sent, you can restore original snippets if you'd like.
4. Innate:
   • Navigate to the report dashboard and then to scheduling.
   • Select the date you'd like to view in the bottom filter bar
   • Look at the Cancel 911 column for the status of the messages
     • Manually call those that the message was not sent to.  They will show do not disturb or Error in the column.

Following these steps will make it easy to cancel all appointments for the selected day and provider and attach a custom message to send to the patient as well.